Thank you for shopping with Talpa Goods B.V. We strive to provide you with the highest quality grocery products and more. However, we understand that there might be situations where you need to return or seek a refund for a purchase. Please take a moment to read our Refunds & Returns Policy to understand the procedures and guidelines for returning items.

1. Returns Eligibility:

1.1. We accept returns for products and more within 15 Business days from the date of purchase.

1.2. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

1.3. Perishable items such as fresh produce, dairy products, and frozen goods are not eligible for return.

2. Returns Process:

2.1. If you wish to initiate a return, please contact our customer service team at [email protected] or +90 539 541 03 45 within the stipulated return period. Provide your order number, a brief description of the item you wish to return, and the reason for the return.

2.2. Our customer service team will guide you through the return process, including providing you with a return authorization if your return is eligible.

2.3. Pack the item securely in its original packaging along with any accessories or documentation that came with it.

2.4. Ship the item back to the address provided by our customer service team. You will be responsible for the return shipping costs.

3. Refunds:

3.1. Once we receive your returned item, our team will inspect it for eligibility based on the conditions mentioned in section 1 above.

3.2. If your return is approved, we will initiate the refund process. The refund will be processed using the same payment method you used for the original purchase.

3.3. Please allow 3-5 Business days for the refund to be reflected in your account. The exact processing time may vary depending on your payment provider.

4. Damaged or Defective Items:

4.1. If you receive a damaged or defective item, please contact our customer service team within 15 Business days of receiving the product. We will arrange for a return or replacement, based on your preference.

4.2. To expedite the process, please provide clear photos of the damaged or defective item along with your order number and a brief description of the issue.

5. Exchanges:

5.1. We currently do not offer direct exchanges. If you need a different item, you can follow the return process and place a new order for the desired product.

6. Non-Returnable Items:

6.1. In addition to perishable items, we’ll not accept any goods that’s damaged or used.

7. Additional Information:

7.1. Talpa Goods B.V. reserves the right to refuse a return or refund if the returned item does not meet the eligibility criteria outlined in this policy.

7.2. Any shipping and handling charges incurred during the initial purchase are non-refundable.

7.3. This Refunds & Returns Policy is subject to change without prior notice. The version of the policy in effect at the time of your purchase will apply to your return.

For any further assistance or inquiries regarding our Refunds & Returns Policy, please reach out to our customer service team at [email protected] or +90 539 541 03 45