Thank you for choosing Talpa Goods B.V. for your grocery and more shopping needs. We are committed to providing you with the best products and service, including a seamless shipping experience. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing:

• Orders are processed within 3-6 business days after payment confirmation.
• We make every effort to ensure accurate and timely processing of orders. However, during peak seasons or unforeseen circumstances, processing times may be extended. We appreciate your understanding.

2. Shipping Methods:

• We offer a range of shipping options to accommodate your preferences. The available methods will be displayed at checkout.
• Shipping options may include standard, expedited, and express shipping, each with different delivery timeframes and associated costs.

3. Delivery Timeframes:

• Delivery times vary depending on the shipping method selected and the destination.
• Standard Shipping: Estimated delivery within 7 to 14 business days.
• Expedited Shipping: Estimated delivery within 5 to 7 business days.
• Express Shipping: Estimated delivery within 3 business days.(Depending on the product)
• Please note that delivery times are approximate and may be affected by factors beyond our control, such as weather, customs processing, or carrier delays.

4. Shipping Charges:

• Shipping charges are calculated based on the selected shipping method, order weight, destination, and any applicable promotions.
• The total shipping cost will be displayed at checkout before you finalize your order.

5. Order Tracking:

• Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
• Tracking allows you to monitor the progress of your order from our warehouse to your doorstep.

6. International Shipping:

• We offer international shipping to select countries. Please note that customs duties, taxes, or other fees may apply to international orders. These charges are the responsibility of the recipient and are not included in the order total or shipping fees.

7. Order Packaging:

• We take utmost care in packaging your items to ensure they arrive in excellent condition. Fragile items are appropriately protected to prevent damage during transit.

8. Address Accuracy:

• Please ensure that your shipping address is accurate and complete to avoid delivery delays or returns.
• We are not responsible for delays or non-delivery due to incorrect addresses provided by customers.

9. Undeliverable Packages:

• In the event that a package is deemed undeliverable due to an incorrect address, refusal of delivery, or failure to claim the package from a carrier’s office, the customer may be responsible for any return shipping fees or additional charges incurred.

10. Order Changes and Cancellations:

• Changes or cancellations to orders can only be accommodated if the order has not yet been processed for shipping. Please contact our customer service as soon as possible for assistance.

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team at +90 539 541 03 45/ [email protected]
Your satisfaction is our priority, and we are here to assist you in any way we can.